I ordered a BOGO gecko set and was accidentally shipped the same order twice. They agreed to a refund and Felton was polite and professional, as I was to him. I had to write a pleasant email reminding them about my promised refund but then received it promptly. The lizards were wild caught and a little thin but very active upon arrival. They all shed their skins within 36 hours of arrival and have been doing quite well. Also, they were shipped much more quickly than I expected. Marcus was wonderful during several conversations and I was quite pleased. I am about to order something else from them, so we'll see how that goes, but meanwhile I have no complaints.