Misty B.

I love Vince Camuto shoes. I never write reviews, but this customer service experience deserves one. I ordered boots via 1day air mail ($27) to wear on New Years Eve. UPS did not deliver due to an incorrect shipping address. I checked my order to ensure I did not overlook info. All my info was correct, however, when Vince Camuto shipped my order, the apartment number was missing 1 number. 3 days later-still no boots. I emailed customer service to get a shipping refund. Their response was that it isn't their error so they cannot issue a refund. Are you kidding me? It sure wasn't my error! Maybe they should double checking shipping information before sending out their orders. Even though I love the brand, I will not order again. NO ACCOUNTABILITY! I will be telling all of my friends as well since they are dedicated shoe purchasers! So disappointed in what should be a higher end brand!