I don't know where these reviews came from, because my experience was awesome. They were patient with me and walked me through everything, step by step, with the patience of a saint. I couldn't disagree with a bundle of crappy reviews more. I will come back to them again and again, and leave a good review everytime. Seriously the best customer service. The service provided was a permanent carrier unlock so I wouldn't have to purchase a new device for my network. I have the NOTE 8, and it works perfectly, no issues whatsoever. They were intelligent and freaking great at the services they are offering.