Miriam M.

I ordered several parts for my 2000 Ford pick-up and when they arrived I found that only the small items were the correct parts, I contacted customer service and they referred me to a warehouse, the warehouse said they couldn't help because it was RockAuto's order... we went around and around with nothing getting done to rectify the problem. I offered to take the wrong parts to the warehouse to exchange them and they told me that I couldn't do that. I finally ended up reordering the right parts from another company, but I had to keep the wrong parts that I had received. This company does not care about customer satisfaction, the employees in customer service are either uninformed or just plain don't care, or both! I will never use RockAuto again and I am telling everone I know to stay away from them. Fraud is the only word to describe this company. The time and money spent was a lot higher than if I had gone to any other company in the first place.