REI shipped my product to the wrong address. After many calls I finally got a "supervisor" which conducted an "investigation" and literally told me that REI doesn't make mistakes and that I had entered an address wrong. Problem is I visual proof that I had not. They refused to fix the problem and as a final act of vindictiveness they didn't issue a $20 promotional gift card that was part of what I purchased. Couldn't be more saddened to learn REI is a company which is all about profit and couldn't care less about the customer.