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Pat S.

Contributor Level

Total Points
80

1 Review by Pat

  • Home Depot

4/23/23

We purchased a washer and dryer from Home Depot a month ago. Delivery was due that week. At the last minute.after taking time off from work...the delivery was canceled. The same thing happened at the next scheduled time. The third attempt made it to our house but the entire front of the washer was dented in. We didn't accept it. Now it's a month after our initial purchase. The new hopefully undented washer was set for delivery yesterday. The delivery again was a NO SHOW. I've called HD as well as went to the store and have been told that it's an issue between the manufacturer's warehouse and the delivery company. Home Depot has nothing to do with it. A week after we purchased the washer and dryer we also purchased a microwave along with delivery and installation. When it arrived the delivery guys took it out of the box and then said they didn't know how to install it.! And they asked if I just wanted them to leave it so that I could install it or call a contractor to install it. Again Home Depot said...not our problem. We have shopped at Home Depot for years with no problem. Whatever is going on now is totally unacceptable and I would think that Home Depot would care more. These purchases were made at the store in Mechanicsburg PA. The delivery co. Is Estes. I firmly suggest staying away from both unless you like frustration and BS

Products used:
Dryer

Service
Value
Returns
Quality

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