First I thought I was dealing with the venue box office. Then I accidentally clicked on the wrong UCF football game and bought tickets. As soon as I finished I realized my mistake. I immediately called them and told them. They advised the only thing I could do is resell them. It was literally one minute between the time I clicked the wrong game and I called them. Then they changed the time of the game from 3pm to 7pm I again tried to cancel the sale due to the change and was told no. I ended up losing $260. I would NEVER use or recommend them. Use ticketmaster!