I ordered flowers for my sister for her 65th birthday. They were not delivered by 7pm. I called customer service and they said they would not be able to deliver them till the next day. I told them that was not going to work with me. I had ordered them in time for her big day. Not the day after. They called my sister and apologized to my sister and let her know it was their fault! But they did deliver the flowers on her birthday at 9:45 pm! That made me a very happy customer! And I will continue to be a customer! Thanks for making my sister very happy on her 65th birthday!