Mila C.

I cancelled my account well before my renewal date but never knew I needed a confirmation email after the site told me that my account is cancelled and wouldn't charge me again. I tried to remove my credit card number off the site as I had a gut feeling they may charge me even if I cancelled, but no luck. Well today they charged me $160! I called to complain and it was the Phillipines. They read off script and will not refund you and when you are adamant you cancelled they hang up on you. I advise anyone trying to close their match account to make sure to cancel the credit card number they have on file well before the date of renewal. You will never get your money back!