Mike T.’s Reviews of MyHeritage & more

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Genealogy

3/16/19

As per the multiple bad reviews below, I have also been deceived by My Heritage in regards to their DNA processing timeframe. The information on their website clearly states that results can be expected within 3-4 weeks of the samples arriving at their laboratory. After waiting 9 weeks I was informed that they were making a change to their system, therefore I will not receive my results for an additional 8 weeks. My money was taken by deception, and although I lodged a complaint through their site ans was issued a ticket number, a week later I have not received any response. Do not use My Heritage - use one of the reputable DNA providers who deliver what they promise.

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MyHeritage S. – MyHeritage Rep Over a year old

Dear Mike,

I'm sorry to learn that your inquiry was not handled yet.

I completely understand where you are coming from and I'm sorry for any inconvenience this might have caused.

Please note that we are currently upgrading the chip used for DNA analysis in our lab to a new and more advanced version. This upgrade is indeed causing a delay.

Laboratory delays such as these are altogether abrasive during the wait but I can assure you that ultimately, this new top-shelf chip will provide better insight into everyone's DNA research and progress and the value in it is great. MyHeritage believes that all our members will profit in their research progress ultimately with this new chip.

I'd like to assist you personally with your inquiry. Feel free to email me at "catarina.vipsupport@myheritage.com" via your registered email address so I can follow-up as soon as possible.

Kind regards,
Catarina, MyHeritage Team