Haven't had to deal with returning any tires but I bought some Nitto grapplers and they arrived at the installer in less than 24 hours. The installer could not get my truck in for a week so I called customer service and the rep called the installer and had them release the tires to me so I could take them somewhere else to get installed. The tires were the lowest priced anywhere and $350 less than Discount tire with 10% off special they had. I will only buy tires from them from now on. For those complaining about tire quality from TB, they dont make the tires, if you buy cheap brand tires, its to be expected.