Mike P.

We started eCW in 2020, after many prior "bugs" were worked out. It has saved our practice. We belong to a 150 physician group, who advised us to "Get eCW - if you possibly can - because it is the best for Family Practice and Internal Medicine". None of us like EMR's over paper - EMR's are a source of physician burnout. But, in order to survive in the current environment - you MUST use an EMR. We used eCW Televisits during COVID (for free). If we submitted a HELP ticket - we always got a response within a day. We are now doing full data migration and implementation. It is imperative that you build ICD-10 codes and CPT codes into favorites or templates, and you have to construct common templates for HPI or ROS - eCW will help you if you ask. The major hospitals are all going to EPIC - except VA and some rurals, which signed contracts with Cerner. Independent practices cannot have EPIC or Cerner (unless you are a group of 200+). All major insurances did an audit of our cases - 10 -20 cases each for Medicare, Medicaid, United, Cigna, BC/BS, etc. We could take our patient record and transmit it (along with all outside records) electronically to them - and survive. ECW has interoperabilty with EPIC, and ver. 12 will be even better. We currently get records from EPIC hospitals, through Healow Care-Connect. We can easily do electronic Rx and controlled Rx's on eCW. We invested in a fax server $2400 - and we can receive faxes and easily place them in a patient record. We failed 4 prior EMR's, but not this one. ECW has OUTSTANDING customer service! Also, many training videos and personal managers to help you navigate the building of your practice.
Much better than NextGen, Athena, and other stragglers that still exist - although Practice Fusion can be strong. A clinic needs a strong receptionist, biller, and IT help.