Preorders and item 3 months in advance. 1 months after the release date, I started contacting them about it not arriving. Multiple emails to customer service were ignored and when I connected on Facebook, the owner began to harass me and with name calling and telling me I was a disgusting human being for bothering him like this when things like Covid were going on in the world. May refunded my money and banned me from the site when I told him I would just call Visa for a chargeback.