Mike L.

I ordered a hitch from them and when I opened the box, parts were missing. After a few phone calls, I came to find out the package I got was open box but got charged like it was brand new. I was told I would get new hardware sent to me but it took them almost 2 weeks to get things taken care of! How can it take 2 weeks? Someone could have gone to the hardware store and mailed them to me in a couple days. Totally unacceptable. They're fast to make a recommendation and take your money but good luck if you need any help after that. They fall way short of the mark.