Mike H.

I engaged CVnow after their free CV review service. They gave good, fair feedback on the quality of my C.V., and I could see the benefit of getting my C.V. professionally re-written.

I signed up for the top tier package, which promised 48 hour delivery, access to the top 5% of C.V. writers and a LinkedIn re-write.

As soon as the money was taken, it went downhill from there.

They gloriously missed the 48 hour deadline, and only after emailing back and forth for days did they agree to refund a potion of the fee. Never an apology, never with an admission of fault, very slow to reply (two days in some cases).

The amount they offered wasn't reflective of the failing in service, and the extra time I had to spend trying to get it sorted out. I tried to push on it, but was met with "You don't get to decide the value of something, we do".

The quality of the first draft was terrible. I mean, REALLY, terrible. They addressed none of my concerns that were outlined in the initial consultation questionnaire. It had grammatical errors in it (mostly around semi-colons and commas), the writer supposedly had experience in my area (Project Management: Prince2 and Agile), but clearly did not understand any of the language, or important elements of the role (like, you know, managing projects, and removed any reference to my people management experience).

It's abundantly obvious that they tried to squeeze my old C.V. into a new (very dated style of) template, and made it worse in the process.

I had two friends review my old C.V. versus the new C.V. (One is a recruiter, the other works in H. R. at director level with 25 years experience), both said that as a professional C.V. writing service, they should be ashamed.

But they're clearly not. There's an "absolutely no refunds" policy, regardless of the quality of output, and I apparently should be considering myself lucky for getting a refund on their (missed) 48 hour service.

Complete waste of your money with rude/abrasive staff. Do not bother.

Update: 2 working days have passed since CVnow left the below comment. Customer services has not yet been in contact, I suspect they won't. I'll update this message should that change.

Update #2: In the end, I had to reach out to CVnow regarding their comment response to this review. There was no offer of any action, neither an apology. The comment left here was only to give the impression that they deal with complaints seriously, when they absolutely don't.

In the end, I'm a lot of money out of pocket, have an unsuable C.V. and a lot of wasted time. Don't send a penny to these guys, utterly pathetic.