I got my Motobecane Fantom 29 Comp and as I was assembling it, I discovered that the front brake lever was malfunctioning. I emailed customer service and Larry got back to me in a couple hours with a couple of solutions. He made sure I was taken care of and sent me a new brake lever.
It can be daunting to order a bike from a website, but when the service is this good there are no worries.