I should have learned from my initial experience with this company!
After trying them about a year ago with no success for a listed "in stock" item (and rude customer service), I foolishly tried a second time a week ago. Yet again, I ordered an "in stock" item, and after no shipping for a 5 days I finally get an email cancelling my order as "out of stock"!
No need for 3 strikes here... I am done with this company!