Ordered 10K gold from them. 30 min. Later made a fuss to their A. I. M suppoort who for the most part ignored me totally. Only responded once with: "Ty for waillting.ur order is in process, wen we get the gold for u, we will inform u to login the game. I sent about 15 more IMs over the next 30 min, never cursing or being rude, but telling them politely that If they can't deliver the product I will contact my credit card company and have the charge retracted and open a dispute on pay pal. As I was filling out the conflict form on PayPal they called me and told me to log in. I did and was given 7200 gold. I thought about rejecting it because it wasn't the full amount but figured it's 72% which is better then getting nothing and waiting months for the charge to be retracted by my CC company (if they will even do it) so I took the gold and they told me the rest will be given to me in an hour. That was 20 min. Ago. I doubt I'll get the rest and don't care at this point. Although I got most of my gold within an hour, After reading this site I realized I was going to have to fight for it.If you, like me, read this AFTER making a purchase, try what I did- do not be an ass and curse them out, just tell them you are going to cancel the payment and whatever related threats you can make, to get them motivated. If you make it personal, it will become personal to them and you might see worse results.If you are reading this before making a purchase- I recommend not using this site.