I'm so disappointed that such a diverse selection and good website has staff that have no clue how to package, care for or ship the trees you order. I got two saplings in about a week's time of shipping, both were broker mid trunk. Sent in a very detailed complaint, a week later they sent me replacements for both as an apology. Those arrived today and were damaged even worse than the originals. They cut corners and don't care. I'll never support that kind of approach to gardening and small buisness