This company is basically out to fleece you. They have abysmal customer service. You'll notice thier website doesn't even post an email address or phone number. And thier live chat window isnt manned. The goods actually come from the far East so if you need to return them you have to send them recorded and signed for delivery to Hong Kong which will cost you upwards of £20. The refund is then only given if they deem it appropriate and even then it won't be a full refund.
Trying to deal with them is like shouting at a tree. If you do manage to get a response from them (somehow) the answer is usually ambiguous and only half answer
Quite apart from this the poor quality of manfacture means you WILL want your money back
This company lacks integrity, morals and any honour. THEY SHOULD BE ASHAMED