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Called the contact number twice. Each time automatically placed on hold. After being on hold for over 45 minutes both times I gave up. Company did process the applications, but I had some questions. They never got answered directly.
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Mike A.,
We apologize for the inconvenience caused by our extended hold time. Our peak hours of operation can at times lead to unusually long hold times for our customers. We are happy to have been able to help you and appreciate the opportunity to process your applications. We would love to speak with you but unfortunately we have been unable to locate your account simply using your user name, therefore we ask that you contact us directly at 888-629-9001where an agent is able to assist you M-F 9:00-7:00PM EST. We look forward to hearing from you.