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I could not edit my last review, so this is an addendum. Concerning that last purchase, the over all price seemed too high and I suspected some overcharges on sale items. I took everything back and the clerk wasted nearly a half hour trying to determine how the previous clerk rang up the items and could not match everything. She finally went back under the receipts bard code, deleted everything and re-rang it (which is what should have been done in the first place). This is another big issue- this lengthy return/ price check process which would have been facilitated by using sku/ bar codes on each item. Anyway the total overcharge was $50.60 yes, no lie.
Note: whenever returning or doing a price adjustment, all items must be brought back on that particular receipt. And forget about returning fabric. If you take back fabric for whatever reason, it is remeasured. Now if the previous clerk mismeasured or shorted you, they're not going to believe that they made the error. So be very careful when getting fabric and make sure you watch the clerk measuring the yardage.
Tip for consumers:
This is a sad experience to be overcharged that much on merchandise. It has really shattered my trust in the company. Unless they switch to using barcodes on each item, I probably will never go back. Think of how many people got overcharged and never took the time to check it out. Everyone- look at those receipts carefully, this is not the only place that this has happened. With prices so high nowadays, we can't afford any mistake on our purchases plus the price of gas to go there twice.
Products used:
The Christmas items since I was doing projects
Clearance items, though identical, are marked different prices. When you question staff, they claim the 2 products came in at different times. So What? You obviously can't sell it, that's why you marked it as clearance. The sale prices are only honored depending on a cashier who knows the merchandise. Many will not check the flyer and will charge you regular price. NONE of the items are checked out under appropriate categories or SKU/ bar code, thereby making it more difficult for the customer to track errors. Many of the male clerks don't know the difference between sewing items or a needle craft item like crochet or knit products. If it sparkles, it's automatically jewelry. All Christmas 50% off! Yeah right, in your dreams. Guess what? Microscopic sugar cookies in tins aren't 50% off because they're supposedly already reduced. Bunch of crap! They put a yellow price sticker on it to make you think it's reduced. I have rechecked fabric yardage at home only to discover that it was short because not everyone knows how to measure fabric. If a piece of fabric is 1 yard, that means 36 inches through the full width of the fabric- it can't be 32 inches at one end while it is 36 at the other. Returns are such an issue that all customers become witness to the staff berating the person who dared to return something. Oh, and that 50% off or whatever percentage is calculated in their favor to where they gain a penny on each item. You may say that's no big deal but consider how many items are sold at how many stores over the years and it becomes a very wealthy profit. And don't you dare remind that cashier that you bought only sale items to make it affordable because she will dress you down and make you look like a creep.
Christian? Christian beliefs? Satan's disciples more like it, because they are rude, disrespectful, contradictory, apathetic, deceptive, and dishonest
Tip for consumers:
I haven't used their online site, the in-store experience was bad enough. 50% off Christmas, 50% off Thanksgiving, no Halloween even though it's 5 days away, what a confusing mess. Hope that your cashier knows what they're doing
Products used:
Some jewelry items
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I went to Hobby Lobby to purchase fabric. Visible employees consisted of two cashiers. I selected...
The Hobby Lobby in independence, MO has very rude FRONT END Customer Service Management. (2-10-2024)
