I purchased an item on APRIL 19 which as yet to be delivered and cannot even track it with the number my seller gave me. It is now May 6th and I tried to call the Etsy customer service phone number which tells you to log in to esty.com/help.
WARNING: Do Not do this unless you want to get a hideous virus on your computer!
This is the absolutely the worst company (website) ever. If you don't believe the other reviews the please believe mine so you don't have to go through this headache.