This site lists fraudulent properties and knowingly sells uninhabitable rental accommodation. Trying to get a refund is unlikely due to unfair clauses. Will never book with them again and urge others to rethink before parting with their money- fine if everything goes ok, but if there's a problem or you need help then you're doomed. And to add salt to the wound, they don't let travellers leave bad reviews, so you never get to share the truth