Michelle S.’s Reviews of Rent The Runway & more

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“Reactivated my account without my knowledge - wont refund”

1/5/23

I activated a subscription with RTR and was unable to wear any of the dresses (This was September, I ate the $125) I thought I had permanently cancelled my subscription, but they charged my card three months later and refused to refund any money. I never received a reminder or notice that my account would be reinstated. I escalated to management and they refused to refund the subscription fee. $250 for a service I was unable to use initially and never intended to continue using. This company is trash

Tip for consumers:
Just use Nuuly or another rental site that is honest and helpful

Products used:
None of the products fit. One of the dresses had a zipper malfunction.

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