Michelle M.

My recent encounter with the front desk clerk Jasmine at Ideal Image Located in Brandon left me deeply disappointed. Upon discovering an unexpected $299.00 fee charged to my account, I sought clarification. To my dismay, the clerk seemed uncertain about the charges and offered no assurance of a refund. Requesting a copy of my contract, I was promised one but faced endless delays and excuses upon my visit to the office. Despite driving there in person, the clerk failed to provide the printout or even follow through with the promised email. Frustratingly, when I inquired about seeking assistance from someone else, I was informed she was the sole point of contact.
Having been a loyal client of Ideal Image for over a decade without prior issues, this encounter was an egregious departure from the service standard I had come to expect. The lack of transparency, accountability, and basic customer service exhibited by this particular clerk is deeply concerning. As a customer, I value clear communication and respect for my time, both of which were blatantly disregarded. It's disheartening to witness such a decline in professionalism and integrity within a company I once held in high regard.In light of this disappointing experience, I urge Ideal Image to reevaluate its customer service protocols and ensure that all staff members uphold the standards of excellence that the company prides itself on.