Michelle J.

Lulus reached out to me right away to remedy the problem. They clarified the reason and even provided a photo of the issue and are fixing this issue for me. I didn't realize there was cat hair on the dress (darnit cats!) and can understand their policy. While I wish they had approached this differently in the original email, I can understand needing returns in a certain order. Updated rating to reflect their speedy correction of this issue.

I tried the dress on once, immediately packaged it back up. Returned the item and was notified that it did not pass quality control.

There was nothing wrong with the dress, it was returned in the exact same condition as when I received it. And now all I can do is get credited (one time, as a courtesy to me apparently) so that I can buy something again from this site which I have no desire to do. I also was charged return shipping. I was a first time shopper hoping I had found a good site - but I will never buy here again.

From their email:
"Please keep this in mind for future orders that this was a one time courtesy. This would have been returned to you in regular instances. Your account has been noted. If this were to happen again, it would be refused and no refund given."

A "one-time courtesy" would have been refunding my money - not forcing me to buy more products from you after I feel like I've had poor customer service. If it had been handled that way, instead of in an email that seemed to punish and scold me, I might have felt different about lulus.