I bought a $700 Modloft mirror frim YLiving, which was delivered in an opened and re-taped box and was missing its installation hardware. When I called customer service at YLiving to have the missing parts replaced, they told me I would have to fill out a "replacement parts" form and that I would have to PAY for the missing parts! Fortunately the manufacturer, Modloft, was very sympathetic and they sent me the missing parts right away at no charge. I have ordered thousands of dollars of furniture from YLivingbin the past - but NO MORE! I wish I had read their reviews first I would have shopped elsewhere.