Michelle D.

The customer service is horrible and rude. You only have customer support chat online. I purchased an iPhone it came all defective. They gave me a hard time about an exchange and made me jump through hoops. I sent the old one back with there label they issued me. They never sent a new one saying there was a discrepancy but charged me over $500. I've spoken to 8 different customer service reps and emailed the merchant support 3x. I'm out the money with no merchandise and they refuse to give a refund. Theyre still looking into it. I have the USPS tracking # that says it was returned but they said it's not scanned in so they can issue Groupon bucks. The behavior and lack of communication in this company is appalling. 10 weeks later still nothing. I attempt to contact them on a weekly basis.