Michelle D.

Purchased LG washer & dryer 12/9/22. Receipt states items would be delivered in 3 weeks. 6 weeks later they finally were delivered. Paid for delivery & installation & the delivery guys did hook up the machines however the dryer door needed to be reversed. As of now I need to reach over the door to load laundry into dryer. Did not notice this until after delivery guys left as they had machines running & advised me to let them complete cycle. Reached out to PC Richards & was told that it's an additional $50 to reverse the door. I have purchased 3 dryers in the last 30 years from Home Depot & install charge ALWAYS included the door opening to whichever side necessary. This place is just the worst appliance store. When I replace my kitchen appliances I'll go back to Home Depot.

Purchased new Samsung French Door refrigerator 10/20. Unable to remove bottom shelf to clean after item leaked (shelves are NOT leakproof). Discovered that the clips necessary to push in to release shelf are not there. Was this item defective or a return? Don't know. Samsung c/s has been less than helpful.

At first after an hour long conversation I was told that parts would be replaced at no charge. Explained in detail which parts & sent photos. Repairman came, looked & I was advised that it would cost $471.00parts/labor to repair. That's 35% of the purchase price. After a 2nd 1 1/2 hour phone call I was told parts would be covered under warranty. Today Samsung called me. Apparently no one knows anything. They can't seem to figure out what needs to be replaced. They can't tell me if they will charge me.

Returned brand new still in box Samsung dishwasher, cooktop, double oven & range hood that were to be installed after renovation was completed. I will be throwing out the refrigerator as well. I'll go with GE. I never needed to contact GE's c/s as their products are built right.

I should have learned after having the washing machine that was recalled because they were blowing their lids. Samsung ‘fixed' that & the machine never worked again. Washer wouldn't completely drain & spin. Just kept refilling. It would do that for hours if not interrupted. Ended up getting a Maytag. I kept the Samsung dryer but don't expect it will last too long as it seems Samsung doesn't build products to last.