I ordered a matric dance dress for my daughter and was guaranteed the same colour/ product. On arrival we noted that the shade of the dress was completely off from the one selected on their website and therefore making the dress look tacky! I sent an email to customer services and actually attached a picture of the dress received to show the difference and the response I received from "Roger" was that there was nothing wrong with my dress... that's it. I would advise to stay away from this company as you are not guaranteed on what you get even if they promise it. Don't trust them!