Member since December 2015
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I found the Dress People to have a large variety of nice dresses and a knowledgeable staff. However, their manager/customer service is horrible. The dress I purchased had a number of the crystals missing. They still charged me full price for it but gave me a small packet of crystals (12) so that I could fix the dress myself. Unfortunately, the dress required 42 stones. With 30 years experience, Im surprised the sales clerk so grossly underestimated the extent of the damage to the dress, but I think she just gave me the minimum to get the sale and me out of the store.
My dissatisfaction relates to how the manager of the store (Reanna) behaved when I tried to discuss a mutually acceptable resolution to the issue. Im a firm believer that customer service issues are best handled in a collaborative, positive manner, but my requests that she call me were ignored, I was called a liar and was told I was unwilling to find a solution to the problem because I was unable to make the 2 hour commute to bring the dress back (my event was in a couple of days). I did offer to come back at 10pm when my day ends, but apparently that was unacceptable. Normally, Im pretty effective at keeping issue resolutions positive, but the manager Reanna is an extremely disagreeable, antagonistic and unprofessional person.
When you spend several hundred dollars for a special dress, you hope to have a positive, pleasant experience and to be treated with courtesy and respect. This was a relatively simple issue that was handled in an extremely poor manner. Unfortunately, I lose because the wearing the dress is associated with a very negative experience and the store loses because theyve lost any chance of getting my business in the future. I hope Reannas thinks the $50 or so she saved is worth it.
I requested an unlock code for a Samsung S4 - FIVE days ago. Still haven't receive it, and they're telling me they will not issue a refund. Given they haven't provided the service, I've put in a claim with PayPal to get my money back.
So much for the 100% Satisfaction Guaranteed they quote on their website.
Do not deal with this company - there's plenty of other reputable providers with actual customer service available.
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