Michele D.

I ordered my tonal and they started taking payments from my account however my total has not been delivered or installed. I received a notification that my toner will be delivered on December 10 and it never arrived, I then received a notification it would arrive on December 27 and it never arrived then I received a notification it would arrive on January 3 and it never arrived and I was told it was going to be shipped this week and I have never heard back. I have lost faithIn this company to be able to deliver products. Please note that I also ordered two other pieces of equipment for my new home gym. My peloton was ordered and delivered very quickly. And the mirrorFor my daughter Austin had excellent customer service and delivery promptness. I get a lot of advertising and emails asking me about my product which I have not received and I get very short one sentence answers when I inquiry about my product. This is very unacceptable. At least give me some indication of a true reason why my order is being delayed if it's going to be six months three months nine months or a year I have the right to know and I also should not be paying for equipment that I do not know yet. When I check my status, it says still in processing status... this is ridiculous

I must say that the Container Store has one of the most unfriendly online stores I have ever used. That being said, after placing my order, I was informed that my items were "backordered" with no definite time period to be in stock. Immediately, I requested a refund and I was told that half the order was actually in stock and I would be receiving the items. Well, I only received the few items that they DID say were in stock and the website lookup on the order continued to state "Backordered". The customer rep, via email assured she would refund some of the items but that the few items she has previously said were coming were indeed still on the way. I finally after a few weeks, did receive those items and have been waiting for the refund on the remaining items they said they were able to cancel. ONE MONTH LATER, still no refund and I just received 2 of the back ordered items! I don't want them now, She told me she cancelled the and I found replacements and her reply was to carry the giant storage boxes back to the store to get a refund, in the meantime, no packing slip was in the boxes and now I have to drive 45 minutes to retunr this and still no refund on the remaining items! They will not refund you your money. This is the WORST customer service I have ever experienced and I will never shop at this store again, BUYER BEWARE!