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michele c.

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1 Review by michele

Airbnb

  • Airbnb

“Airbnb Double Dipping in Booking Fees- CROOKS”
5/30/20

Horrific customer service, I cancelled my Airbnb booking for July 2nd many weeks ago (2 days outside of their cancellation policy for refund) Property owner happy re-rented his home and Airbnb got a second booking fee for the same time period. They are refusing to refund my $600 booking fee despite that for the last week COVID-19 cases have been on the sharp increase in the state we were planning to vacation in. How can they be profiting on other peoples misfortunes during a pandemic, they are a disgrace.

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