I called about my printer's fuzzy output. When I asked for a phone call I got no response but discovered afterwards that somehow my WIFI blocked incoming calls and didn't even have them on the phone log. There was voice mail but my phone never rang. Still I was able to get advice through texting and the printer works fine. My phone has a problem now so I'll be taking it into Verizon to find out why there's no access to the 4g network.