This is a bait and switch company. They advertise items at low prices and free shipping. Once you order, they charge your card and wait for you to call about your order. They then try to move you to a more expensive order of the same quality and charge you for shipping.
I also thought it was really clever how the representative placed me on hold when I asked for a sypervisor and came back with a different name and the same accent...I couls also hear his bird chirping in the background.