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I ordered a Fitbit Alta HR on the Fitbit website as a Christmas gift last year in December. The company's warehouse had issues with their ordering system and did not ship my order out by Christmas even though I was told it would arrive by Christmas Eve. I ended up having to go through their customer service multiple times to try and confirm that my order would be shipped at all.
I ended up getting my product in mid-January, an entire month after I had ordered it. I had asked for expedited shipping to at least try and make up for the tardiness... Fitbit did not follow through on that.
To top all of that off, a week after I received my 1st order, I got charged a 2nd time by mistake for the same product and now have to deal with getting a refund for the wrong charge!
Is their Alta HR as advertised? Yes... but was it worth all the hassle I had? NO
Highly recommend you be cautious with buying directly from Fitbit.
Michael Z.'s review of FitBit earned a Very Helpful vote
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Hi Michael,
We sincerely apologize for the experience you've had.
Please share with us your support case number so we can have a second look on your case.
Looking forward to your reply.
Sincerely,
Fitbit Support