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Had a booking canceled on me and used the transferred refund to book ANOTHER place but had to cancel that due to the host being shady and having no pictures of himself or his property. Called customer service to expedite the refund because my trip is in 3 days, and was told that the rep was going to call my bank to confirm the refund. Called again later and was told that this was not their policy. Was blatantly lied to and misinformed. No one has their $#*! together at Airbnb HQ.
Michael Y.'s review of Airbnb earned a Very Helpful vote
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I have been a super host for 6 years now and have over 1500 guests. My wife was my second host...
