Michael Y.

Wow. I didn't know the rating is so negative for Bluefly. I too have experienced some deceptive sale practice. Wrote them an email and asked Bluefly to comment. They said the email was forward to customer service which never responded. 12-2-15

12-14-15
To Bluefly Rep,
Your representative has not reached out to me as promised. So I decided to share my experience with other online users here.

I purchased 3 sweaters around Thanksgiving time under Bluefly "sales". What I noticed was that their so called "sale" was nothing more than repackaged regular priced items. Here is an example,
Style# *******, Before Thanksgiving, it was $71; during Black Friday, pre Cyber Monday, Bluefly raised the price to $89 but offered 20% additional discount, so it came out to $71; After Cyber Monday, all discount slogans were gone, the price? Back to $71! The other 2 sweaters went through pretty much the same price manipulation.
I received the order a week later but one sweater was running big, Bluefly advertised free return during that period, so I initiated return without reading the details carefully. For return, Bluefly webpage defaulted to paid USPS return, and once I clicked the selection, there was no way to go back for a different selection!

I emailed my experience to Bluefly through private email and asked for comments. They ignored me first then said the email was forward to "customer service" that would contact me. The "customer service" never replied. Wasn't the first respondent someone from customer service?

Bluefly's handling on price advertisement, free return advertisement, and my emails left me an unfavorable impression, certainly inappropriate for a high end online retailer. To be fair, I'd say people can still pay reasonable price for a very few selective (and probably out of season) items. But be extremely careful about details. I went back to look at Style# ******* again today. With a Visa card for 25% discount, it came out to about $62!

Michael