Michael V.

I hate to do this but this company has really been a let down. I purchased a PC in January of 2021. To this day 7oct2021 it has not worked correct. The PC cost me $4500. 00 and as expected the pc did not ship for a few months. When the PC arrived the box had taken damage and best we can tell the motherboard was damaged by the weight of the graphics bouncing. The pc would come on and show the display for a few min then the display would go black along with the mouse and keyboard. We spent some time troubleshooting with Ibuypower but ultimately it needed to go back in. The RMA took from Aug10 and returned Sept 21 and still the system is not functional. In all fairness the package was again delivered in the wrong orientation. So again we do an RMA but this time just for the motherboard and ill do the install my self. I am told by the rep that if I pay for the motherboard they can ship it out right away and they will credit me when the current motherboard is returned, so I fork out another $213.00. The RMA was created on Sept 21 I paid for it on Sept 22 and he it is oct 7 and still no Motherboard. After speaking with a customer service rep I find out they don't have the motherboard at all nor do they know when they will have it. I then ask the tech what happens if the warranty lapses before we have a functioning PC. He told me that they will not extend the warranty so I would need to start paying for parts to correct issue. I told him theirs no way I will do that and would rather return the pc that has yet to function properly. I was then told I would not be allowed to do that either and I could instead sell the components from the nonfunctioning pc to get my money back. WOW! So realizing this will likely become a legal issue I ask how I can contact the Ibuypower Legal team and I am told they do not have a legal team and should the issue come to it just have my lawyer call customer service. I really hope that this will not need to happen but I do not take being slighted by a company lightly. Its truly a shame as I really looked forward to buying more systems from this company. So buyer beware and if you still purchase from this company I really really hope its a better experience.