Michael S.

I got a great price on reservations.com, and was quite happy until a few days later when I saw an unauthorized charge on my credit card from reservations.com. So what happened? I found the reservation online. It looked good, so I called the number listed at the top of the page. (I did not book the reservation online.) I was connected to an agent in Asia who said that he worked for reservations.com, and booked the reservation through him. I then called the hotel, and they confirmed my reservation. Well done I thought! Nothing on the website mentioned a charge, nor did the agent mention one. Then I got an unauthorized charge for $14.99 on my VISA from reservations.com! I spent an hour on the phone with reservations.com, but got the runaround. "Our computer is down right now." The agent told me that he got "calls like this all the time, but that there is a charge for using the website. It is in the fine print." Really? Charges need to be authorized. I called Chase, who looked at the website, noted that there was no mention of a charge for using their service, and reversed my charge. At no time was I even aware that there was to be a charge to my card other than for the hotel reservation. I did not see any mention of a charge on the website, and the agent who booked my reservation never mentioned one. This is a cheap scam. Most people will likely not take the time to dispute the charges.