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DO NOT USE THIS COMPANY This December I bought three sets of tickets from them, more than £1000 total, each for a specific designated section, for example "Central Long Side Uppers (Between Penalty Boxes.)" In each instance, all THREE, not only did I NOT receive tickets in the sections I requested and paid for, in all three matches the seats provided were WORSE! (They tried to tell me it was an "upgrade." Bunk! Going from central upper long side uppers between the penalty boxes - where you can see the action at both ends of the pitch - to lower long side behind the goal line - where you can't adequately watch the play in front of the net at the other end - is not an upgrade. STAY AWAY.
Michael S.'s review of FootballTicketNet earned 3 Very Helpful votes
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Read all the negetive reviews here, I was very concerned if I will get my tickets or if they will...
Sent blurry etickets that look photoshopped. No dispute of complaints procedure. Unhelpful chat...
Dear Michael,
We are sorry that you were disappointed with the tickets you received this December. We upgraded two of your orders because you have bought with us for years and we wanted to treat you to an improved experience.
As we write on the front page of our website and have confirmed with you several times by phone and email, we guarantee to provide tickets either as ordered or even better.
For the Spurs vs Southampton match, we provided tickets in the Premium VIP category that you ordered. For the Liverpool vs Everton match, we upgraded your order from Premium Gold to Premium Platinum Plus and for the Watford vs Man City match, we upgraded your order from Category 1 to Premium Gold, providing tickets between the penalty boxes right on the pitch next to the action. Not for nothing, these higher categories were more expensive and desirable.
Again, we are sorry that you did not appreciate the upgrades or acknowledge that one of the tickets is in the correct seating category, visible on the match page before purchase. However, we have confirmed the seating categories of the tickets and the terms and conditions that you signed. Everything was done as guaranteed on the website before purchase.
Best Regards,
Lara
Customer Service Department
Football Ticket Net