They refuse to support or service their products, they will pass you around through voicemails and promise callbacks, you will not get them. Our stairlift is 3 years old, will not move, the diagnostic screen hasn't worked since it was installed, we have had nothing but problems since purchase. Ameriglide LOVES to steal money (about $10,000 for us) from the disabled and elderly. BUY FROM ANYBODY ELSE!