I bought a multi-fuel fire from Machine Mart and after 2 years a part went on it and they were extremely unhelpful and very slow. It took 8 weeks to get a replacement part as they said they didn't have any of this particular part and don't make it anymore, and that there was nothing I could do I then rang Trading Standards to find out that it is covered by Sale of Goods Act and is covered for 6 years. When I rang Machine Mart back they said they would have to make one up as they didn't stockpile any parts when the fire was discontinued, and it did look like they had made it up as it looked like a child's metalwork homework. It was the wrong dimensions to fit my fire and would have caused more harm than good had I forced it in. I sent it back and now a week later I rang up to find out where they are and how close I am to getting another replacement only to be told they haven't unpacked it yet and is still in their storeroom. We are now in the process of beginning court proceedings.