Michael P.

Very bad service. After 12 days my 2 pairs of shoes which I have paid for are still at their warehouse. On contacting the Customer Service department they claim 'Our courier team have confirmed that you are required to pay taxes in order and you should have been contacted with instructions on how to do this. Once payment has been made the order will be processed for delivery'. I have never been contacted by the courier team regarding paying any taxes and upon enquiring with the Australian Customs Department, they advised me no taxes or customs should be paid until I receive notification in writing from the Australian Department of Border Force and at no point should I pay a third party. In their words they said it sounded like a scam.