Michael P.

I ordered 2 picture frames that were to be for memories of my 2 boys from birth then kindergarten through high school graduation. I paid $261.70 for them. I ordered them December 7th, I didn't receive them until January 13th, So, it's a custom item, and the holiday season, so I let it slide. What I got was 2 picture frames made of really cheap material, they used double face tape to hold some of the stuff together. They were so warped they wouldn't lay flat on the wall. The names fell off of both frames. All four corners on both frames were chipped because they used that fake wood paper over the cheap base wood, and they were literally falling apart, there was a stack of 3 super thin pieces of wood held together by this tiny staple. I tried to send them back because they have a 60 day return policy, and in return they offered me 20% of what I paid back. I said no I want to send them back for a full refund, warned them I would dispute the credit charge and report them to the BBB, they came back with a 30% refund offer, and 35% off coupon for my next purchase at their store. I told no, I won't accept that and reported them. Don't buy anything from them.