Michael-Mehrdod K.

Disgusted with Amazon. I ordered several items eligible for Prime next day delivery on Saturday. Someone was in all day until 9:30 PM and no delivery was made, when we called at 8:30 PM we were treated rudely by Amazon staff, and received an email after midnight saying that due to technical delivery is the delivery had not been made. After several calls with them on Monday, they said that there was nothing they could do and that even though they were using Amazon logistics to do the delivery they had no control over their carrier. After some time I managed to get them to confirm that they would expedite the delivery and I received an email confirming that the delivery would be made yesterday. Again we make sure someone was in most of the day I know delivery was made. I sent an email asking for an update and simply got a response saying Sorry that they had communicated with the delivery company. Again the delivery has not been made and no one has provided us with any good reason why not, nor given us a proper apology or any sensible compensation.

As a lawyer, and the person with a bit of common sense, I can see that Amazon Have set them selves up so that they make promises which they often do not fulfill, they have a customer service on the other side of the world two out of the four people I spoke to could barely speak English who have less authority and room to move than a chatbot, they are for little or no compensation for their breach of contract and they are confident that given the difficulties of going via small claims route, most people will not pursue damages. Additionally, If they are for filling the order on behalf of themselves or a third party, there is no way to rate Amazon's poor service - you can only rate marketplace sellers. I really think my days of using Amazon and numbered.