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We received our order for a graphic t-shirt. It arrived with stains all over the shirt. I called the company- CAFE PRESS, to request a refund. They would NOT refund the shipping costs. So be aware, any returns for DEFECTIVE MERCHANDISE will still cost you! NOT A FAIR BUSINESS PRACTICE! WE WON'T SHOP HERE ANY MORE!
Michael M.'s review of CafePress earned 7 Very Helpful votes
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Thank you for taking the time to share your feedback with us, Michael! We are sorry to hear that your shirt did not arrive as hoped, and that the resolution to the problem wasn't what you were expecting either. The printing process that we use for most of our shirts requires them to be sprayed with an adhesive-like substance before being printed on to ensure ultimate design ink durability. Sometimes, when the shirt is sprayed, it can leave behind some discoloration or sometimes even spots where the shirt looks shiny. However, this washes out in cold water, the shirt wasn't actually defective as this is a result of our printing process. If you review the information on our help page in regards to refunds, you'll notice that shipping charges are not refundable. The only exception to this would be if your order never arrived or if the order arrived after the estimated arrival date. We do make exceptions to this, however, and ultimately we want you to be completely satisfied with your CafePress experience. Please reach out to us in customer service at social@cafepress.com, and as a courtesy we'll go ahead and take care of those shipping charges for you this time!