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Bought POCO mobile phone from them-after 2 months main camera stuck on the 50 cm focus- sent back to them, after a month they say it is not repairable and cannot send replacement as "a problem with stock" (the same model is still available from them). Asked for replacement for similar value - they have a tactics of offering some pennies to the virtual wallet (to make order from them). I demanded full return of working phone, they still insist on offering some pennies into the wallet. The customer service communicates with broken English, makes empty promises and use avoidance tactics to not either repair product (they use external suppliers anyway) so they do not have any responsibility what they sell. DO NOT BUY FROM THEM!
Tip for consumers:
Warranty doesn't exist - they use tactics to avoid responsibility for sold products.
Products used:
Poco mobile phone
Michael M.'s review of Gearbest earned a Very Helpful vote
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