This business is run very poorly, despite their frequent excuses dealing with shows they're at or the small size of the company. The truth is that they don't care about customer service and they seem to have a disdain for their customers. They will not reply to messages sent through either of their addresses, and will simply ignore any attempt on social media to call attention to the fact that you've been trying to contact them. The wait time is generarally very long and you are given no updates. Then your expensive shirt with expensive shipping shows up and it doesn't fit, so you're screwed. Sorry but I'm out of sympathy for this small company. Get your $#*! together.